Work With Your Round-the-clock Monitoring Team
Whenever your home alarm system in McAllen goes off, your 24/7 monitoring professionals will spring to action. Their first step is to validate your alarm, and that involves reaching out to you. The procedure they follow is based on the type of emergency. For example, if the emergency is of a medical nature, one attempt will be made to get in touch with you before first responders are dispatched. If you’re dealing with an intrusion - the most typical sort of alarm - a monitoring specialist will follow these steps to reach out to you:
- An attempt will be made to contact you using the central command panel. You will usually be asked for a passcode.
- If that doesn’t result in an answer, a call is attempted to your main contact number.
- A second number or your primary contact person is called next.
- If there still isn’t an answer, local police officers are dispatched.
- Your monitoring specialists will follow up with you again after emergency personnel are contacted.
If you're not in a situation where you can converse with monitoring staff, don’t fret. Help will still be sent even when you're not able to verify the emergency.
Get prepared for any situation with a Vivint home alarm system in McAllen
Get prepared for any emergency with a state-of-the-art home alarm system in McAllen from Vivint. Dial (956) 303-1646 to start customizing your property’s defense today.