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What should you do when your McAllen home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your property – and your family – against the many risks you may encounter, like theft, fire, and carbon monoxide leaks. Although your home might be prepared, that doesn’t automatically mean you are. Do you have a good idea of what to do if your McAllen home alarm system goes off? The sound of an alarm is often startling, confusing, and could provoke panic. Your best choice is to stay level-headed and abide by these simple guidelines.

Steps to Take When Your Home Alarm System In McAllen Triggers

Nobody wants to be in this dilemma, but it’s also why you installed a home alarm system in the first place. You’re awakened from a deep sleep with the unmistakable blaring of an alarm after one of your sensors has been tripped. What are you going to do?

  1. Stay calm. This is easier said than done when your home security alarm is blaring, and your heart is racing. But keeping a cool head is the best way to appraise what’s going on. Avoid the temptation of trying to deal with the emergency on your own but instead allow your monitoring professionals and first responders to perform their job.
  2. Protect your family members. Your priority should be your family members and getting them to safety. In the event of a burglary, this might mean moving to a designated secure area as far from points of entry as possible. The invader was in all likelihood already frightened away by the alarm, but it’s always a good idea to be extra careful. If there’s fumes or a fire, you ought to leave your home immediately.
  3. Remember your phone. Most people keep their smartphones with them constantly these days, but you might neglect to grab it during an emergency. You’ll want to have it. You’ll be able to stay in touch with your monitoring experts and get alerts through your home security app.

Work With Your Round-the-clock Monitoring Team

Whenever your home alarm system in McAllen goes off, your 24/7 monitoring professionals will spring to action. Their first step is to validate your alarm, and that involves reaching out to you. The procedure they follow is based on the type of emergency. For example, if the emergency is of a medical nature, one attempt will be made to get in touch with you before first responders are dispatched. If you’re dealing with an intrusion - the most typical sort of alarm - a monitoring specialist will follow these steps to reach out to you:

  • An attempt will be made to contact you using the central command panel. You will usually be asked for a passcode.
  • If that doesn’t result in an answer, a call is attempted to your main contact number.
  • A second number or your primary contact person is called next.
  • If there still isn’t an answer, local police officers are dispatched.
  • Your monitoring specialists will follow up with you again after emergency personnel are contacted.

If you're not in a situation where you can converse with monitoring staff, don’t fret. Help will still be sent even when you're not able to verify the emergency.

Get prepared for any situation with a Vivint home alarm system in McAllen

Get prepared for any emergency with a state-of-the-art home alarm system in McAllen from Vivint. Dial (956) 303-1646 to start customizing your property’s defense today.